SR20 Development
Hi all,
Last week I made up my mind to have my transmission sent out to SR20Development for cryo-treatment, shot-peening, case-welding and switches replacement. I leisurely mentioned that fact on the SE-R list while discussing my new Falken Azenis tires that arrived last Wednesday. Soon thereafter, I received an e-mail directing me to the now-famous thread about problems with SR20Development. Previously unaware there were a number of individuals unhappy with SR20Development, I was surprised to read passionate posts from several individuals who maintain they received subpar parts and customer service from a company that seemed to enjoy favorable ratings in Sport Compact Car. Needless to say, these scathing posts from dissatisfied customers led me to reconsider doing business with SR20Development. But after more thought, I'm not so sure I'm willing to give up on them quite yet. Read on to hear why...
As you all know, the SR20 community is relatively small compared to the ubiquitous Honda crowd. As such, we have a correspondingly small vendor network to which we can work with. With that said, any company that specializes in our car/engine is particularly precious; we simply can't afford to chase them away. That, of course, isn't a license for a company to provide shoddy parts and service. Nor is it particularly useful to post "ass-ripping" messages to the forum. Why? Because either way, NO ONE is the winner: Dissatisfied customers don't have what they want and a relatively rare SR20-specific vendor gets poor publicity. Now before you think I'm somehow "aligned" with Chris at SR20Development, consider this: I don't know Chris any more than I know the random guy at the McDonald's drive-through in a town I don't live. I don't know anyone else over at SR20 either, nor am I criticizing (or questioning their integrity) those who've had poor buying experiences. But this I do know: When I called SR20 Development to ask about transmission treatment options, Chris was courteous, he spent lots of time answering my questions, he didn't rush me away, and he seemed to know what he was talking about. With that said, my dealings with him have been completely positive.
So...if I do decide to do transmission treatment, I'm willing to give SR20Development the benefit of the doubt - for better or for worse. That's just how things get done.
Regards,
Rob
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