Just out of curiousity has anybody else had trouble with the customer service/delivery at Hotshot? First the guys tells me it will be at my door in 7 bus days and on the 10th day I called and they said the header was being coated(they think) so I call back and they say to call back in two days because the person that can let me know the status of my products was not in the office. So I call back again and then they say that the header/cai were close to being shipped out. Anyway, I canceled the order and they said everything was ok and they would not bill my credit card. They charged my card $653.00 on the 14th of March and I called the day I saw it on my statement (the 15th). They said it would be 4 days for them to credit me, and I still don't have my money back. Sorry to sound like a whinny bitch, but I was curious if this normal for them, so next time I need a CAI or header I will look elsewhere. I understand that running a small growing company can be hectic, but Damn get it together!!!!!

It's not you. In my experience their customer service wasn't so great. I was pissed too when I was having problems with defective headers/downpipes and it was like pulling teeth to get some assistance. On a side note, Hotshot's website seems to be history. It has been down for over a week.

Originally posted by SR20RACER
Just out of curiousity has anybody else had trouble with the customer service/delivery at Hotshot? First the guys tells me it will be at my door in 7 bus days and on the 10th day I called and they said the header was being coated(they think) so I call back and they say to call back in two days because the person that can let me know the status of my products was not in the office. So I call back again and then they say that the header/cai were close to being shipped out. Anyway, I canceled the order and they said everything was ok and they would not bill my credit card. They charged my card $653.00 on the 14th of March and I called the day I saw it on my statement (the 15th). They said it would be 4 days for them to credit me, and I still don't have my money back. Sorry to sound like a whinny bitch, but I was curious if this normal for them, so next time I need a CAI or header I will look elsewhere. I understand that running a small growing company can be hectic, but Damn get it together!!!!!

I heard that they are in the process of changing web servers/hosts. They are a pretty small operation, so I'd try to cut them a little slack if I were you. At least you're not waiting for a *cough* JWT *cough* ECU :D

OMG YES! I have had so much trouble with them recently. Here's the story:

I have been dealing with this girl named Angie for 4 weeks now. 4 weeks ago, I ordered a HS primary-secondary gasket for my gen5 header. They said it'd be here in 3 days. Cool. 10 Days later, no product. I call, and talk to Angie, and she says she apologizes, promising that it will be taken care of, and she'll even ship my order priority. right on! 1 week later, I call because my account has not been charged the $15 still and I have not recieved my product. I ask for her supervisor, and she says she's out, and I'll just have to call back and ask for Martha. There's nothing she can do, she explains. I get pissed, and don't call back. I hear nothing from them at all, so I'm just gonna call back tommorrow and not hang up until its on the way. Bastards...

d'oh.. I gotta call them about a faulty flex pipe... doesn't sound like a pleasant thing to do

There customer service does suck. I sent them a header becuase it was going bad and i had my warranty still. Anyway it took them about 3-4 weeks to ship the replacement header. They where always polite on the phone but it took for ever to ship it finally they overnighted. But trhey told me they sent on three separate occassion not to mention the replacement header is already going bad so i gotta call them again, definetly not looking forward to that.

Ive been dealing with Angie with the past 4 weeks trying to get my faulty 5th gen secondary leaky flexpip replaced. Over spring break she said 1 week at MOST! I sit her almost 3 weeks later! I'm gonna call her tomorrow. :(

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I think that we better start demanding better service, who wants to shell out $400- 500 for a mod that only last but so long. It seems that the quality the hotshot headers use to have are not present in the past two generations.

Originally posted by CleanB15
Ive been dealing with Angie with the past 4 weeks trying to get my faulty 5th gen secondary leaky flexpip replaced. Over spring break she said 1 week at MOST! I sit her almost 3 weeks later! I'm gonna call her tomorrow. :(

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hey CleanB15, I have a same problem. I am afraid they might blow me off. Who should I talk to and what should I say? Did you have to ship them a whole header back or just secondary?

Okay let me try and help here.

John is the owner
Martha I believe is his wife

Angie is new to the company. Shes very sweet on the phone but she is new.

I have gotten a header from them like 6 months ago no problems with the shipping but the finish is starting to get some rust like spots on it. There website is down due to a new server and work being done to it. So I'm sure thats causing some of the delay problems. (Hotshot is a small company only a few employees)
I'm not making excuses for them, I'm only sharing information I know with you. I'd suggest asking for John himself if you've been getting the run around or having big problems. I have only good things to say about his willingness to help, so much so I have just ordered a CAI from him last week.

Hope it works out well for all of you.

Happy Easter Everybody!

Why aren't you guys dealing with vendors instead? Hotshot is NOT a retail shop. They manufacture stuff. The last thing they want to deal with is a bunch of whiney customers. That's what their RETAIL partners are for.

Greg Vogel at Mossy Nissan in Oceanside, CA provides AWESOME customer service and can get you Hotshot items, and if you buy from him he can probably expedite warranty issues.

<rant on>I'm getting sick of hearing people bitch over and over about vendors. NOPI/JCW/Summit sucks because they're too big, HS/JWT suck because they're too small, etc, etc. The way I see it there's a problem with everything in the world for some. Here's a reality check: $400 is NOT A LOT OF MONEY, especially if you're trying to run a small shop, are in debt up to your neck and can barely keep up with production. Don't think you have the right to make their life hell because you spent a little money. Be patient, be professional, plan ahead.<rant off>

they shipped my cai on time. they just didn't send me a filter. i thought hotshot cai's were suppose to come with k&n filters???

As Paul said, Hotshot isn't a retailer. You will probably get better delivery if you buy direct from one of their distributors. Hotshot runs their headers in batches (they make a lot more than SE-R headers), and they don't keep much inventory (their dealers do that). So, if they don't have the part in stock, it might be a while before they make another one.

I know for a fact that JWT has Hotshot headers in stock right now, so if you want one and don't want to wait, just order it from JWT.

I'll add to the bitch-fest: I've been waiting 4+ months for my replacement secondary. I guess I paid $415 to have a strange piece of metal artwork. Chicks dig art...right?

Originally posted by Scarpa
Why aren't you guys dealing with vendors instead? Hotshot is NOT a retail shop.

I need a primary-secondary gasket. Only HS makes it.

Originally posted by Scarpa
Don't think you have the right to make their life hell because you spent a little money.

where do you get off telling people $400 is not alot of money and that we should all sheepishly shut up and put up... :mad:

Who says $400 is not a lot of money? For some it is. Plus it was $653.00 I was spending not $400.00. I dont care if they are a manufacturer or not. If you tell me it will be a week it should be a week. I understand things happen but shit they have no idea what the hell is up. Just look at the posts, 2 good ones and 10-15 bad ones. If they can't handle the orders they shouldn't put it on the web-site that you can buy direct. I would much rather spend the money with a vendor that can get me my product on time and with decent customer service than to go through hotshot ever again. I have to wait for 1-2 billing cyles(1-2 months)to get my money back on my cc card just because they dicked it up. They never even offered an apology. I will puposely go out of my way to deal with HS and I will tell everybody I know to do the same.

good thing I went with the Pace.

:eek:

Yeah, i culd deal with the retailers but I brought the Header originally from HotShot so why would i have any business dealing with others. Also, you send a warranty card back to hotshot anyway to have their warranty extended to you so why not call them if something is faulty.

I think Hotshot should look at thier customer service issues if they know what is good for them. For the average company if you can prevent 10% of your service incidents you sales go up an average of 30%.

It is not Hotshots or anyone elses place to say wheter or not $400 is a lot of money other than the person who spends it.

Customer service is so important I do not even know what to say about it. Of course so many people just allow to get walked on. Everyday at Subway people ask for soemthing special, and sometimes to college students I jokingly say no. They then just say "oh OK." I then tell them I was kidding and they think it is funny. I then comment that they should not take any crap from a punk Subway employee like me. It makes me sick that people would just let that crap slide. Of course I am joking but how often do people you put to work for you and then give you some stupid reason they can't do this or that. They do that crap because most people let them.
That is why Walmart is so damn big. People no longer care about service if they are getting a good deal. I avoid that place like the plauge.

Look at my dinky little business. I have had about $1200 in sales in a little over a month. All of it is from this forum. When I say that I will also add I have sold maybe $75 in forum decals. All of it is referals. I can't even try to move in other fields yet becasue of it.
I will be the first to admit I do not have it all figuered out and I could improve myself. I also don't say catchy things like customer service is my #1 priority, becasue it is NOT. Making money is my #1 priority. If it truly is I would make everthing at or below cost. However, I do belive that the #1 way to make money is with customer service.