Pacesetter Support - Not the brightest individual. [Archive] - SR20 Forum

: Pacesetter Support - Not the brightest individual.


NismoPC
04-29-2002, 02:30 PM
Well I called pacesetter to find out what diameter the pipe going to the cat was and his first words were:

"Why do you want that?" Like I'm a freakin' idiot or something.

:rolleyes:

So, I stated that it leaks ever so slightly at the compression fitting and I wanted to put a donut gasket in there to seal it off.

He then proceeds to tell me that they don't provide a gasket for the spring compression fitting (ball/socket joint) and he needed to know which pipe I was talking about because the ball and socket are different and the flare side is larger than the ball side and this and that and this and that and on and on and onWTF?

HEY DUMB ASS, JUST TELL ME WHAT THE FREAKIN INNER DIAMETER IS OF THE PIPE USED! and I'll hang up and not call you back or taken any more of your time. IS IT THAT FREAKIN' HARD?

He put's me on hold for about 2 mins. Comes back and then decided to tell me all about how they are now making their header in house in AZ and no longer in Mexico and that they have no future plans to make the SR20DE header again and that they have none in stock and on and on and SHUTUP ALREADY!.

So if you are waiting for one backordered from JC Whitney or NOPI. Don't hold your breath. Prob' will never get it.

I finally just say, could you please tell me what size piping you used on the SR20 header. I tell him I don't care about the ball and socket size, just the pipe. "We use 2" piping on that." Took him approx 15 mins to tell me that. Jeez!

So I go to Napa, buy a 2" soft metal donut gasket go back to work and find that the DUMBASS was wrong and that the piping is actually 2.25" diameter.

Thanks for the information SmoothDaddy! :D Going back to Napa to get a 2.25" donut instead.

NismoNx2000
04-29-2002, 05:11 PM
Not making any more sr20 headers huh?? WOuldnt surprise me...me and chris (nismoser) were waiting for our headers for over 2 months, the order was automatically canceled by jcwhitney and pacesetter never said a word. We called them up to find out what the deal was, and i asked the guy what was taking so long, and he responds like an idiot and says "well, we do make other parts for other cars too you know??" Really, i had no idea, i actually didnt think u made anything considering u never made our headers in a reasonable amount of time. Im truly dissapointed with pacesetter, they have completely lost my respect.

Serban
04-29-2002, 06:18 PM
Hey NismoPC, I realize the people at Pacesetter may not be the most helpful people out there, but if you were going to take off the header and put that gasket on there, wouldnt it have been easier to just measure the pipe yourself? I'm sure you could have taken it out, then have a friend drive you to the auto parts store.

NismoPC
04-29-2002, 10:50 PM
Originally posted by Fast91SER
Hey NismoPC, I realize the people at Pacesetter may not be the most helpful people out there, but if you were going to take off the header and put that gasket on there, wouldnt it have been easier to just measure the pipe yourself? I'm sure you could have taken it out, then have a friend drive you to the auto parts store.

Smart ass! :D

Actually, I was at work getting ready to go to lunch today and my buddy and I decided to run over to Napa to see what they had. So, yea, I could've waited but I didn't want to. So I relied on the actual manufacturer of the header to know their products. Bad idea!

The donut gasket didn't work either. It was a bit too thick. Great idea though. Just wish it were a little thinner. Kept wanting to pop out. Oh well!