Hello all-

I would like to share a story concerning the service from Courtesy Nissan in Texas. I work in the Insurance Industry as a Marketing Rep. Through this job, I have realized that there are many companies who can provide the same product as you can. What sets my company apart from the rest is the exceptional service we offer. In my mind, the Automobile business follows the same theory---you can buy Nissan Parts at any dealer, discount house or even online. In order to differentiate yourself from the rest of the crowd you must have exemplary people who set your company apart from the rest.

As an active member of www.maxima.org and www.sr20deforum.com (dedicated to the Sentra SE-R), I would like to step up and point out the excellent service that Rodger and Pete Dowdall have provided me with in the last several weeks. Not only have they obtained my continued business, but the potential business of over 1500 members on two different Nissan performance related sites. You should consider them as an asset to your business as they have gone out of their way to truly exemplify why Courtesy Nissan is such a capable parts provider.




This is the letter I have sent to the Parts Manager. They may not care, but they should. This outfit gets a 5-star rating from me. They went above and beyond the call by helping me out with a part for my SE-R. They offer a nice discount and people who know our cars.

I share this story knowing that many of you use this dealership. However, there are some that don't. I would fully encourage you to at least email them to see what they can do for you. Not only are their prices good, but the response time is second to none!! Here is the contact information!

Courtesy Nissan
1777 North Central Expressway
Richardson, Texas 75080
800-527-1909 or 972-644-3942
Fax 800-382-7891 or 972-234-4924
courtesy@airmail.net
www.courtesyparts.com

Happy Motoring!
Curt B. Shumaker
"SHUMAX"

yeah, some think that foo brian does a decent job too. ;)

I ask for Brain on the weird stuff but they all seem to work as a team very well. I have nothing but good to say about them. Maybe this shoud be moved to the buyer/seller ratings section.

Steve

Yeah, Brian at Courtesy is one cool dude. When ever I need something I know I can count on him to get it or point me in the right direction. He knows his shiot and to boot, he is one hell of a nice guy. Example I ordered my UR 2pulley set from him and he offers to sell me a crank seal with it. I would not have thought of that, but he did. This kind of service you can't find often. The seal was dirt cheap but if you got in there and needed it you'd be SOL, nobody carries it but dealers. I'll always go to him first.

Originally posted by SERMitchell
Yeah, Brian at Courtesy is one cool dude. When ever I need something I know I can count on him to get it or point me in the right direction. He knows his shiot and to boot, he is one hell of a nice guy. Example I ordered my UR 2pulley set from him and he offers to sell me a crank seal with it. I would not have thought of that, but he did. This kind of service you can't find often. The seal was dirt cheap but if you got in there and needed it you'd be SOL, nobody carries it but dealers. I'll always go to him first. Yea I guess Brian is a cool dude. Hell he even showed up for the last meet last Saterday. No all kidding' aside the guy's at Coutersy are good people. They have takin care of me for years. I'm just lucky I live so close to them I can just go pickup any thing I need. And see Brian's smiling face:D

Originally posted by 98sr20de
I ask for Brain on the weird stuff
Who's Brain ;-)

Originally posted by Shoes59

Who's Brain ;-)

I agree, Brian has been nothing but great in helping me out with my parts as well. Funny thing is, for some odd reason, more people spell Brian as Brain than you think.

I just recently UPS'd a pressure plate back to him and the lady there accidentally typed "Brain" on the shipping label. She then had to scribble it out and handwrite "Brian". Hehe :D

Originally posted by Shoes59

Who's Brain ;-)

I may not be able to spell but I can type fast.

Steve

All of the guys at Courtesy are great. Steve,Brian,Bruce,Kaleb and all the rest. One of the nice things about going to Courtesy is that the guys do know their stuff so well and most of them have been there for a while. That way everytime you call in or go in you arent dealing with some new guy.

I think the Courtesy Parts guys are some of the best out there, hands down. And I am in no way Biased. It was the excellent level of service that brought me to the Dealership and I am proud to say that I work there. The parts guys had always taken such good care of me I figured it must be a great place to work and I was right, It is. If you've never tried Courtesy Nissan I highly recommend you do.

Bill Ellenburg
Courtesy Nissan

93 SE-R
95 240SX

well, I will take brain :) I am kinda smart. or at least all of the standardized testes say so ;)

Originally posted by brian
well, I will take brain :) I am kinda smart. or at least all of the standardized testes say so ;)

Heheh..."Brain" said testes. Heh heh.

Thank you, Shumax. I think everyone here (at Courtesy Nissan)knows who you are now. We appreciate the kind words.

Thanks to all for the positive feedback. We really appreciate hearing it.


Steve

Originally posted by PartsPeddler
Thank you, Shumax. I think everyone here (at Courtesy Nissan)knows who you are now. We appreciate the kind words.

Thanks to all for the positive feedback. We really appreciate hearing it.


Steve What's up steve? Good to see ya on the forum. Keep those guy's in line you know ya gotta keep a eye on them..............james:D