They have horrible customer and technical service. I understand my product is just out of warranty period, but dang at least they can answer my online questions. As soon as I mentioned my product was over a year old they cut off all communication. Sheesh.
I switching over to this instead:
http://www.speedibleed.com/index.htm

At least they have a little bit longer warranty period. Anyways, that's my 2 cents about this and Motive does not deserve my repeat business.