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Here is my experience with a very unprofessional shop that I will never recommend for the smallest of work or parts.
I spent time researching and trying to find the right exhaust and finally decided on Overkill Engineering. Bad mistake. This was after 2 weeks of emails back and forth with Mark trying to learn as much as I can before I order. He essentially tells me everything I want to hear. I order my (P11) 2000 infiniti g20t specific catback from them with a couple other parts; total order, $750!
I receive the parts over a month or so after ordering on 5/13 (my cc was charged on 4/10 though). It takes me a bit of time to actually get to the point where I had time to install it. I fiddle with it for about a week and the catback was very ill fitting to the point where the muffler section butts right up against the bumper cover notch and the 3rd rear hanger on the muffler barely makes contact with the rubber exhaust hanger. The arced portion of the exhaust sits way off of the exhaust tunnel and then hits the bottom of the car when tightened down. The midpipe portion is hanging really low. See pics below of this high quality work.
I contact Mark on 7/13. A day or two go by before I get a reply and he asks for pics. I send pics and days later after inquiring again, he replies stating that his exhaust guy wants me to bend the hangers on the muffler and it won't hit the bottom of the car...however, totally ignoring the fact the midpipe is already hanging really low and the rubber exhaust hangers are barely making contact keeping the exhaust up. Making it hang lower doesn't seem to be a concern for them however. I don't take his advice since I did not want to modify something that is NEW and should fit right from the get go since they claim they've done hundreds of these (yet no one on any forum is able to confirm they have done any for a P11). After another set of emails back and forth, I send him pics of the exhaust hung by zip ties to show them how low the midpipe will hang, essentially simulating bending the hangers.
All this take a lot of time out of my day and meanwhile, my car is sitting idle for 2.5 weeks now before Mark decides the part doesn't fit. At this point, I did request a refund. He ignores my request and tells me that they are making a new midpipe for me and it will be shipped out "this week". I contact him the week after for a status and I'm told I'm too impatient!!! This was after he missed his first estimate and coming from the guy who takes 2 days to reply per email to customers in immediate need. Meanwhile I'm the one short a lot of money, I'm the one waiting around for replies, and I’m the one with a car sitting on jackstands for weeks.
Another week goes by and now we're on week 4 and no parts and my car is still sitting idle. This time, I emailed Mark and told him not send me anything and I want a refund. This was today. I made a big stink out of it and contacted paypal. Mark is then finally is able to reply without waiting two days (GASP!). He wants to charge me the restocking fees FOR PARTS THAT DON"T FIT!!!! While I pay the shipping back! He states that all exhausts they sell need "tweaking" but somehow forgot to mention this to me with the half dozen emails I sent him BEFORE I purchased the exhaust. I have every single email archived.
I waited long enough for new parts and somehow, after I make a stink about it and demand a refund, Mark tells me they’re ready to be shipped this week (heard that before). How lame? He does not in any way try to compensate me for my time and if I wasn’t on his case throughout this, he probably would’ve taken days if not weeks to reply. I should never have to threaten a shop with going public or demand a refund in order to get parts that I paid for to fit right. On top of all that, he's not even gracious enough to reduce the restocking fee and still expects it. The exhaust is going back and we'll let paypal decide if fees are to be charged.
I had it with this and am now going public after protecting them for weeks. I posted on g20.net private member section about my experience and did not even mention their name. One guy immediately guessed from my experience that the shop was indeed Overkill. How? He had very similar experience with them: delayed replies, nonchalant attitudes, parts that don't fit, insulting to customer. They seem to have a quiet rep for crapping on their customers. I'll be the first to put it out there.
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95 200SX SE-R LIUSPEED.COM Coming Soon. I sell HID projectors headlights along with jdm headlight housings, grills and tails. Send me an email message for what you are looking for and i will be glad to help you out!
Great customer service right there. Dude has pictures of it not fitting on his car, yet they say they will charge him if it fits in their jig. Sounds like their jig is not for a '00 or '01 P11, and they assumed all the P11s were the same. Little company or not, they should take care of him. With it being a small company, you would think they would need to take care of customers better than a big company, since their customer base is smaller.
Between this, and them wanting to rip off other people's designs: headers:http://www.sr20forum.com/general-sr2...20-header.html
and their copy of Ground Control camber plates, I won't be spending any money with them.
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1996 200SX SE-R VE powered
2004 Subaru Forester turbo
2006 Mitsubishi Evolution IX
They also make a stillen "look a like lip" that is called a stillen lip lmao. WTF?
__________________ Bend But Don't Break
93 SE-RProject 2Door - 2.0VE Gio tune - built 2.3VE up next.
93 XE-R Project 4Door - DE+T - Money Pit. Building N/A and Boost, the best of both worlds.
Quote:
Originally Posted by SR20GTi-R
NA is a thinking man's game, alot of people dont have the stomach to play NA.
I love how people are saying you should expect the car to be down for a day or two while you install the exhaust. I installed a 3" VRS system on my NX in literally 20 minutes start-to-finish, on my garage floor with just the passenger side lifted on jackstands. This was the morning before leaving for the PA convention a few years ago, and that system fit like a glove.
Or the idea that, not all cars "age" the same. Yours might be bent in the middle, and possibly laterally twisted, which is causing all your fitment issues. Yeah, that must be it.
thanks for the reply guys and for support or otherwise. Also thanks for posting the sr-20forum.com full thread. That thread explains things the best and all the hoopla. I'll post this hear also to make things short but I never intended this to blow up like this. I really wasn't trying to kill the guy's business but just pissed off over my experience. Do with this thread as you will admins:
Quote:
I want to say this because I think this has gone way too far and I'm affecting a person's lively hood and I truthfully never intended it to go that far. Yes I was very upset and irritated about our dealings but still said things I don't truthfully mean. I do realize it's gotten bigger and the possible consequences for Mark and Brian are worse than for me. I might lose around $200 which I'm not happy about but this affects them more severely. I do not want to be that reason and not for $200. We did have issues and I really felt like this was a solution to get them to honor a refund I felt justified to. Looking back, it's just not worth the drama and affects on these guys. I can't imagine it being easy to be in their shoes and I just fanned the flame because I felt more justified that I was getting ripped off when other spoke up.
Mark and Brian, I apologize. At least in your case Mark, I read your profile and learned you're a pretty young guy starting up this shop and I think that's pretty cool. I honestly don't want to hurt your business and to honor that I do give the admins permission to delete this thread or if preferred I'll revise it. I'll do the same on the other forum. Damage has been done that I can't take back but I guess those that were unhappy before just had a reason to vent now and they probably had a set opinion to start from their own experience or what they already had heard.
Anyone reading this, please do not use my experience as a gauge of how these guys are. I'm sure they have done some disagreeable things but it can't be easy doing what they are doing and they did give an effort. Maybe not to my expectations, but everyone is different and some people here are extremely happy with their work so they obviously are doing something right.
Brian, I also apologize to you for some of the sh*t I said. I would never say that crap to anyone's face out of respect for another human being and I should never put it out there like that. I'm not a rude guy or an asshole. I pissed you off and you pissed me off and both was uncalled for. I said sh*t out of spite and that's not cool.
I've tried having conversations with them via PM, they are slow to get back, act like a-hole's and i've not really heard nearly as many positive things about them as I have negative things about them.
I would only buy one of their products if it were used and from a trusted member who's already put it on his car and it fit.
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1991 |black | SE-R
bridgestone potenza RE-11's | hypercoil gen ii springs | shortened koni struts | ST front sway bar | octotat 3 point RSTB | octotat 2 point FSTB | ad22vf calipers | carbotech pads | sr20ve | n1 cams | jk nemu rt | hotshot cai | ssac header | 2.5" mandrel bent exhaust | wrx STi muffler | jwt motor mounts |
FuelCutOff, stick to your guns man.. if they treated you bad, they need to A) learn from their mistakes or B) get a day job and quit what they're trying to do.
They are a vendor on that forum so I expect the admins there to protect the people that pay them dues. I said it's ok, but I didn't expect a reputable forum to actually do that, but it's ok. I'm over this. I hope they do the right thing but will update with whatever they decide to do.
About sticking to my guns, well, that hard headed attitude isn't' always the best approach. Def called for sometimes, but I think the point was made. Sometimes, humility is in order just for the bigger picture.
i hear ya, I get a bit more bent out of shape when treated bad by someone who I'm trying to give money too.. i don't hold grudges against people, but i will hold them for a while against companies.
They are a vendor on that forum so I expect the admins there to protect the people that pay them dues. I said it's ok, but I didn't expect a reputable forum to actually do that, but it's ok. I'm over this. I hope they do the right thing but will update with whatever they decide to do.
About sticking to my guns, well, that hard headed attitude isn't' always the best approach. Def called for sometimes, but I think the point was made. Sometimes, humility is in order just for the bigger picture.
So it's like you can say what you want, as long as it's not negative? What is the point?
So it's like you can say what you want, as long as it's not negative? What is the point?
My intention was to just get what I felt I was justified asking for. The thread sort of became a "Dump on OEM" thread and that really wasn't my intention. I wasn't trying to put a small shop out of business or hurt them in anyway and that's what I felt like that thread turned into.
come on now, you're intention wasn't to dump on OEM? the thread title says: "'Do not support Overkill".
how is that not an intent to dump on them?
it's ok to be upset with them.. and it's ok to be over being upset and ready to move on... but your intent was clearly to dump on them.
it's all good man..
I cannot argue with this; out of irritation and the feeling of getting ripped off I built up the thread. It just got huge and I felt bad because a lot of folks came out all at once dumping on them and then the downward spiral began. I guess that what I meant by not my intention.
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