I got some overlays from them not to long ago. I ordered them on Tuesday, and I got them on Friday. They came with very detailed instructions. It took me a while to put them in, but that's because I didn't follow the instructions. I think I talked to Matt, he was really cool. He answered all of my questions, and even gave me a couple of suggestions. They are willing to do almost anything to make sure that you're satisfied with their product. I'd recommend them to anyone.