Yes, I think it was totally uncalled for that someone called up ANYONE at home to bitch at them about ANYTHING! On the other hand, I don't recall seeing any sort of disclaimer for: length of wait, "please be patient" , NOTHING!! So, I think people had a right to be pissed, because these intake weren't being fabricated at Billy Bob's pipe bending shop, these were supposedly being produced by a Major Aftermarket manufacturer! Yet another reason to not get involved with Group Deals. In fact, I'm removing my name from the Group Deal website...the Moral of this story? Don't offer your services unless you explain UP FRONT what is involved!